Return Policy
At Ramoris Global LLP, customer satisfaction and product quality are our highest priorities. As an international exporter of natural ingredients, every shipment is carefully inspected and packed according to international quality standards before dispatch.
Quality Commitment
Every product undergoes quality inspection prior to shipment to ensure it meets agreed specifications, export standards, and packaging requirements.
Return Eligibility
Due to the nature of food ingredients, botanical products, herbal powders, spices, extracts, and other export commodities, products are generally not eligible for return once shipped unless they are received damaged, defective, or incorrect due to our error.
Reporting an Issue
Customers should inspect all shipments immediately upon delivery. Any claims regarding damaged packaging, incorrect products, shortages, or quality concerns should be reported within 7 days of receiving the shipment.
Required Documentation
To process a return or claim, customers may be required to provide supporting information including photographs of the shipment, packaging condition, batch details, delivery documents, and a description of the issue.
Return Authorization
No products should be returned without prior written approval from Ramoris Global LLP. Unauthorized returns may not be accepted or processed.
Replacement or Resolution
Once a claim has been reviewed and verified, Ramoris Global LLP may offer an appropriate resolution, including replacement of goods, credit adjustment, or another mutually agreed solution based on the circumstances.
Non-Returnable Products
- Products damaged after delivery.
- Products improperly stored by the customer.
- Customized or private label products.
- Opened or partially used products.
- Products returned without prior authorization.
International Shipments
For export shipments, customers are responsible for complying with local import regulations and customs requirements. Delays or issues arising from customs procedures are not considered grounds for product return unless otherwise agreed in writing.
Customer Support
If you experience any issue with your order, our export support team is committed to providing prompt assistance. We encourage customers to contact us as soon as possible so that we can investigate the matter and work towards a fair and satisfactory resolution while maintaining the highest standards of international trade and customer service.